DELIVERIES AND RETURNS
- United Kingdom: £9.90
- Spain and Portugal : £3.90
- Mallorca, Ibiza and Menorca (Spain): £8.90
- Formentera (Spain): £15.90
- Europe Zone IV: France, Monaco and Germany £14.90
- Europe Zone V: Austria, Belgium, Italy, Luxembourg, Netherlands, San Marino: £17.90
- Europe Zone VI: Czech Republic, Poland, Slovenia, Slovakia, Switzerland, Denmark, Lithuania: £19.90
- To Ceuta, Melilla, Canary Islands (Spain) and other places in Europe, please ask.
WHEN WILL I RECEIVE MY ORDER?
- Once the order has been placed, you must send us the information for the invitation’s customization to [email protected]
- We will send you a digital sample as soon as possible so you can see it before the printing.
- Once we have the go-ahead to print them out, you will receive the order within approximately 20 working days.
- If we have the chosen envelopes in stock, you will receive the order at home in approximately 5 to 7 working days. In case they are out of stock, depending on the envelope size and colour, you will receive them in approximately 12 to 25 days. If in doubt, do not hesitate to contact us to check if there is stock availability in [email protected]
2. ORDER CANCELLATION AND MODIFICATIONS
Once you have purchased your product you can cancel or modify your order in the following seven days in the following scenarios, as long as the production phase has not started or the parcel has been delivered:
- Some of the details you provided are not correct.
- You have selected the wrong item
- You simply want to cancel the order.
Contact us via [email protected] and tell us your reference number and your problem. We will do our best to help you. Just remember that you will only be able to cancel or modify if the order is not in the production phase or the order has not been delivered. In any other scenario, the order can’t be cancelled nor modified.
All the orders are subject to strict quality control throughout the process and before leaving our warehouse, delivering them in perfect condition and well-packed so they do not suffer any future damage.
The products sold by Bodapix grant you the right of return them in the following 7 days after receiving the order, as long as they are in perfect condition and are returned in the original package; Once this period has passed we will not be able to accept the return.
In case the return is due to reasons external to Bodapix, the customer will pay for the costs that this return might generate.
If you are not satisfied or you have changed your opinion with regard to the product, you will be able to claim the return, being Bodapix previously notified. The parcel should be delivered to our warehouse in their original package, complete and unused, having paid the delivery costs.
In the event of spotting any defect on the product or any mistake in the preparation of the order (and just in this case) Bodapix will authorise via email the return and C.O.D delivery. A copy of that return receipt should be inside the package. If the return is fair, it will be Bodapix which will pay for the delivery charges as long as the customer inform about it when the parcel is received. The customer will be able to order another product of the same cost or request a refund (which will be effective in a maximum of 15 days from the reception of the parcel in our warehouse).
Customized products such as invitations, lined envelopes, cards, menus, table plans, badges… cannot be returned as they are specially designed for the customer.